Privacy Policy

Last updated: November 2025

1. Introduction

Key Co Landscapes (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website or providing us with your personal information, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that is necessary to provide our landscaping services, including:

Name, address, email address, and phone number
Project details (such as measurements, location, and service preferences)
Payment information (card or bank details, where applicable)
Any correspondence or enquiry submitted through our website forms

We may also collect non-personal information, such as browser type, device, and website usage data for analytics and improvement.

3. How We Collect Information

We collect information when you:

Submit a quote request or make a purchase through our website
Contact us via email, phone, or our online contact form
Interact with us through social media or digital advertising
Visit our website, which may use cookies and tracking technologies to enhance user experience

You may choose to remain anonymous or use a pseudonym; however, this may limit our ability to provide services or respond effectively.

4. How We Use Your Information

Your personal information is used to:

Process quotes, payments, and bookings
Deliver products and complete landscaping services
Communicate updates or respond to enquiries
Improve our website, services, and customer experience
Comply with legal obligations and record-keeping requirements

We do not sell or rent your personal data to any third party.

5. Disclosure of Information

We may share your information with:

Trusted third-party service providers such as payment processors, freight companies, or marketing software (e.g., ClickFunnels or email providers)
Government authorities when required by law
All third-party providers are required to handle your data securely and only for the purpose of providing their service to us.

6. Data Security

We take reasonable steps to safeguard your personal information from loss, misuse, or unauthorised access.
This includes the use of secure servers, encrypted connections (SSL), and limited staff access to customer data.

However, no online system can be guaranteed 100% secure, and you acknowledge that you share information at your own risk.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time.
Please contact us using the details below, and we will respond within a reasonable timeframe as required by law.

8. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to collect non-identifiable data about site traffic and usage.
You can disable cookies through your browser settings, but doing so may affect functionality.

9. Retention of Information

We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
After this period, data is securely deleted or anonymised.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Key Co Landscapes
Website: https://keycolandscapes.com.au/contact-us
Email: keycolandscapes@gmail.com
Brisbane, QLD, Australia

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
Any updates will be posted on this page with the revised date.