Last Updated: December 2025

These Terms of Service (“Terms”) govern all quotations, sales, bookings, and services provided by Key Co Landscapes (“we”, “us”, “our”) to the customer (“you”, “your”).
By booking with us, paying an invoice, or replying “YES” to our service confirmation message, you agree to these Terms in full.

1. Scope of Services

Key Co Landscapes provides:

• Supply and installation of hedging plants

• Fertiliser application (booster included, slow-release optional)

• Site preparation limited to hand tools and auger excavation

• Basic soil levelling and clean-up after installation

We do not provide:

• Plant maintenance, watering, pruning, pest control, or ongoing care

• Heavy excavation, stump/root removal, concrete removal

• Identification, repair, or modification of private underground services

• Landscape design, irrigation, or contractor supervision

After installation, all plant care becomes the sole responsibility of the customer.

2. Payment Terms

• Under $5,000 AUD → Full payment upfront before commencement

• Over $5,000 AUD → 50% non-refundable deposit to secure booking; balance due on completion

• Marketplace bookings → Payment method as agreed; must accept TOS before job proceeds

• Online funnel purchases → Payment in full at checkout

All prices include GST unless stated otherwise.

Unpaid balances may result in suspension of works or cancellation.

Ownership of goods does not transfer until full payment is received.

3. Deposits, Cancellations & Change-of-Mind

All deposits are non-refundable.

Cancellations are not permitted after:

• Plants are ordered

• Labour is scheduled

• A booking date is confirmed

• Materials are assigned to your job

If a refund is granted at our discretion (rare), a 3% processing fee is deducted.

Change-of-mind refunds are not available.

4. Site Conditions & Customer Responsibilities

Quotes assume standard digging conditions.
You agree to ensure:

• Clear and safe access for workers and tools

• Gates unlocked and pets secured

• No hazards or aggressive dogs

• Sufficient parking for work vehicles

• A clearly marked planting line (confirmed with you on-site)

If access is blocked, unsafe, or delayed by the customer, additional charges may apply.

You acknowledge that underground services not shown on DBYD (Dial Before You Dig) — such as private, DIY, shallow, or non-compliant pipes — cannot be detected by us and remain your responsibility.

5. Depth Compliance Standard (Installation Standard)

We guarantee plants will be installed according to the following professional standards:

• 300mm pot: Minimum 250mm hole depth, root ball level with soil

• 45L pot: Minimum 350mm hole depth, root ball level with soil

Minor variation due to roots/obstructions is normal and not grounds for replacements, refunds, or compensation of any sort.

If holes cannot be dug due to obstructions (roots, concrete, rock), you will be offered three options:

A) Shift the plant slightly
B) Remove obstruction at your expense
C) Cancel remaining work and pay only for completed portion (20% cancellation fee applies to incomplete works)

6. Underground Services, Pipes & Liability

We complete a DBYD report before excavation.
However, DBYD does not show:

• Private drainage

• Retrofitted stormwater lines

• Irrigation systems

• Electrical cables installed by homeowners

• Non-compliant or shallow pipes

Accordingly:

We accept no liability for any damage to private or unknown underground services.

Any repairs required are the responsibility of the property owner.

We are insured for stormwater pipe strikes, but insurance may not cover private or shallow installations.
Customer acknowledges this risk by booking our services.

7. Plant Health, Transplant Shock & Customer Care Responsibility

All plants are guaranteed alive and healthy at installation.
After installation:

✔ Care is 100% the customer’s responsibility
✔ Hedges may appear droopy for 7–14 days (normal transplant shock)
✔ Watering 1–2× daily is required during establishment

We do not guarantee plant survival after installation.
We do not replace plants that die due to:

• Under/over-watering

• Lack of maintenance

• Heat, drought, frost, storms

• Soil issues, poor drainage, compaction

• Pests, disease, chemicals

• Pets or children damaging the plants

Only dead-on-arrival plants (as defined in the Warranty Policy) are eligible for replacement, and only if reported immediately or within 48 hours if customer was not home.

8. Variations & Additional Costs

You agree that the following incur extra charges:

• Extra digging time due to roots, rock, clay, concrete

• Relocating planting holes

• Obstruction removal

• Delays caused by customer

• Return visits due to access issues

• Requests for additional labour or materials on-site

Extra digging is billed at:
$110 per hour per worker, calculated using photo timestamp evidence. 

9. Weather Delays

We may suspend or reschedule work at any time due to:

• Rain

• Storms

• Unsafe conditions

• Heat extreme

• Machinery risk

No refunds apply due to weather delays.
Work will recommence on the next available suitable date.

10. Zero-Tolerance Abuse Policy

Key Co Landscapes maintains a safe work environment.

If a customer:

• verbally abuses staff

• threatens staff

• behaves aggressively

• creates a hostile environment

We issue one warning.
If behaviour continues:

✔ Work stops immediately
✔ Deposit is forfeited
✔ Job is cancelled

We may notify authorities if safety is threatened.

11. Photography, Evidence & Dispute Resolution

By booking our services, you consent to:

• before/after photos

• hole depth photos

• timestamped drilling photos

• documentation of obstructions

These serve as the official record of:

• work quality

• plant condition at handover

• drilling difficulty

• time spent on-site

Photo/video evidence overrides customer recollection in any dispute.

Photos may also be used for marketing unless you request otherwise in writing before the job begins.

12. Service Area

We service:

• Brisbane

• Ipswich

• Logan

• Gold Coast

• Sunshine Coast (selected areas)

• Surrounding suburbs

Purchases from outside this area are refunded minus 3% processing fees.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia.
Any disputes shall be resolved exclusively in Queensland courts.

14. Contact Information

Key Co Landscapes
Brisbane, QLD
📧 keycolandscapes@gmail.com
🌐 keycolandscapes.com.au